Materials for language lessons

Posts tagged ‘business letter’

Business letters – helpful hints

Helpful Hints for Business Letters

Before writing a business letter, consider the following:


Why am I writing this letter?

What do I hope to accomplish?

What action do I want from my reader?

Your Audience

Who will read this letter?

How can I appeal to the reader’s interest?

What attitude might the reader have toward this information?

Will the reader consider this good news or bad news?


What information should be included first/last?

What details does the reader need to know?

Does my conclusion motivate the reader to do something?

Do I end the letter in a positive and polite manner?


Do I use a professional business letter format?

Do my language and style show a positive attitude toward the reader/the company/the product/the information.

Will my reader be offended by anything in the letter?


Are there any spelling errors, typos, etc.?

Is the format of the letter appropriate?

Have I signed my name?

images (1)

(originally published on


Business letters 2.

images (1)

Writing Business Letters

  • We are sorry for the delay in replying to …
  • I regret any inconvenience caused (by) …
  • I would like to apologize for the (delay, inconvenience)…
  • Once again, please accept my apologies for …
  • Thank you for your quotation of …
  • We are pleased to place an order with your company for..
  • We would like to cancel our order n° …..
  • Please confirm receipt of our order.
  • I am pleased to acknowledge receipt of your order n° …..
  • Your order will be processed as quickly as possible.
  • It will take about (two/three) weeks to process your order.
  • We can guarantee you delivery before …(date)
  • Unfortunately these articles are no longer available /
    are out of stock.
  • Please send us your price list.
  • You will find enclosed our most recent catalogue and price list.
  • Please note that our prices are subject to change
    without notice.
  • We have pleasure in enclosing a detailed quotation.
  • We can make you a firm offer of …
Referring to payment
  • Our terms of payment are as follows  …
  • Our records show that we have not yet received
    payment of …
  • According to our records …
  • Please send payment as soon as possible.
  • You will receive a credit note for the sum of …
Enclosing documents
  • I am enclosing …
  • Please find enclosed …
  • You will find enclosed …
Closing remarks
  • If we can be of any further assistance, please let us know.
  • If I can help in any way, please do not hesitate to
    contact me.
  • If you require more information …
  • For further details …
  • Thank you for taking this into consideration.
  • Thank you for your help.
  • We hope you are happy with this arrangement.
  • We hope you can settle this matter to our satisfaction.
Referring to future business
  • We look forward to a successful working relationship in the future.
  • We would be (very) pleased to do business with your company.
  • I would be happy to have an opportunity to work with
    your firm.
Referring to future contact
  • I look forward to seeing you next week.
  • Looking forward to hearing from you, …
  • Looking forward to receiving your comments,
  • I look forward to meeting you on the (date).
  • I would appreciate a reply at your earliest convenience.
  • An early reply would be appreciated.
Ending business letters
◊ Sincerely,    }
◊ Yours sincerely,}  for all customers / clients
◊ Sincerely yours,}
◊ Yours faithfully, in more formal letters
◊ Regards, for those you already know and/or with whom
you have a working relationship

(published on

Business letters


Writing Business Letters

Useful phrases and vocabulary for writing business letters.

Salutation • Dear Mr. Brown
• Dear Ms. White
• Dear Sir
• Dear Madam
• Dear Sir or Madam
• Gentlemen
Starting •  We are writing
– to inform you that …
– to confirm …
– to request …
– to enquire about …
• I am contacting you for the following reason…
• I recently read/heard about ….. and would like to know ….
• Having seen your advertisement in …, I would like to …
• I would be interested in (obtaining / receiving) …
• I received your address from —– and would like to …
Referring to previous
• Thank you for your letter of March 15.
• Thank you for contacting us.
• In reply to your request, …
• Thank you for your letter regarding …
• With reference to our telephone conversation yesterday…
• Further to our meeting last week …
• It was a pleasure meeting you in London last month.
• I enjoyed having lunch with you last week in Tokyo.
• I would just like to confirm the main points we discussed
on Tuesday.
Making a request • We would appreciate it if you would …
• I would be grateful if you could …
• Could you please send me …
• Could you possibly tell us / let us have …
• In addition, I would like to receive …
• It would be helpful if you could send us …
• I am interested in (obtaining / receiving) …
• I would appreciate your immediate attention to this matter.
• Please let me know what action you propose to take.
Offering help • Would you like us to …?
• We would be happy to …
• We are quite willing to …
• Our company would be pleased to …
Giving good news • We are pleased to announce that …
• I am delighted to inform you that ..
• You will be pleased to learn that …
Giving bad news • We regret to inform you that …
• I’m afraid it would not be possible to …
• Unfortunately we cannot / we are unable to …
• After careful consideration we have decided (not) to …
Complaining • I am writing to express my dissatisfaction with …
• I am writing to complain about …
• Please note that the goods we ordered on ( date )
have not yet arrived.
• We regret to inform you that our order n° —– is now
considerably overdue.
• I would like to query the transport charges which seem
unusually high.(published on

Tag Cloud